Category Archives: business 2.0

Social Media Meets Good Old-Fashioned Service « Customer Experience Matters

Like Bruce, I am intrigued and happy to see an app that allows one to identify and respond to sentiments within social networks. Harnessing the tweetstorm with actionable results seems pretty valuable to me! Social Media Meets Good Old-Fashioned Service June … Continue reading

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BtoB Magazine’s Top Ten Websites

I’m always looking for best of breed examples that give folks a sense of what to do and how to do it well, and these websites each have something to offer for good design, usability and results. 10 GREAT WEB … Continue reading

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Forget business models. Create value by focusing on *Ideals *

An excerpt here from a very interesting perspective from Umair Haque on what’s driving business today …. (hint: it’s not monetization) “Monetizing” + “business models” = zombieconomy. The reason monetization is a dirty word is simple. It blinds us to … Continue reading

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