Category Archives: Tools

(building on) A Simple Presence Framework |

This is a brilliantly concise summary of how to start building up your visibility online, in a knowing sort of way. It’s also an excellent starting point for  simply understanding the framework for how it (social media marketing, business relationship management) … Continue reading

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Social Media Meets Good Old-Fashioned Service « Customer Experience Matters

Like Bruce, I am intrigued and happy to see an app that allows one to identify and respond to sentiments within social networks. Harnessing the tweetstorm with actionable results seems pretty valuable to me! Social Media Meets Good Old-Fashioned Service June … Continue reading

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to tweet or not to tweet

to tweet or not to tweet (from Greg at Meebo) I  love this! I’m not a big Shakespeare reader, but I know a good spoof when I see one, and this one’s great. It doesn’t hurt any that I also … Continue reading

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Groundswell: All about Twitter (in a useful, ongoing way)

Check out the Groundswell blog here. Whether you know what to do with it or not, Twitter (-like applications) are here to stay. Josh’s blog keeps tabs on what’s happening and puts it in context. Josh and Charlene Li (one … Continue reading

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